Priority vs. Standard Overnight

Recently we have begun offering Standard Overnight as an option when shipping to a hub. While Priority and Standard generally arrive at the hub at the same time in the mornings please be aware that because Standard Overnight is a step down it does get sorted second, and could be delayed until closer to the 5PM commitment time listed on the label. You may need to make your receipient aware of this to avoid confusion, or appear that you have been missleading.

Temperature Guidelines for Safe Shipping- Tropical Fish, Corals, Coldwater Fish and Axolotls

These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees fahrenheit or higher, DO NOT use a heat pack.

Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.

TROPICAL FISH AND CORALST

Below 40°F: DO NOT SHIP. Wait for warmer weather.

40-70°F: Use a heat pack per our directions.

70- 80°F: No heat pack, No cold pack.

80- 90°F: Cold pack.

90- 95°F: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. 

Over 95°F: DO NOT SHIP. Wait for cooler weather.

 

COLD WATER AND MANY FRESHWATER FISH

Below 30°F: DO NOT SHIP. Wait for warmer weather.

30-55°F: Use a heat pack per our directions.

55-70°F: DO NOT use a heat pack. No cold pack required.

70-80°F: Use a cold pack per our directions.

80- 85°F: HOLD AT FACILITY

Over 85°F: DO NOT SHIP

 

AXOLOTLS

Below 30°F: DO NOT SHIP. Wait for warmer weather.

30-50°F: Use a heat pack per our directions.

50-70°F: DO NOT use a heat pack, No Cold pack

70-80°F: COLD PACK

80- 90°F: HOLD AT FACILITY

Over 90°F: DO NOT SHIP

Note: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. 

 

**Happy Friday Insurance Update- Insurance Not Available**Avoid Shipping on Friday as Shipments will NOT Arrive Until Monday at the Earliest **; ALERT- Service Disruptions (See Alerts Below)

Note: Insurance is not available on Fridays asthe package will not arrive until the following Monday or Tuesday. Never ship on a Friday. There is to be no live shipping on Fridays, as the package won't deliver until the following week. 

If you ship without purchasing insurance, you do so entirely at your own risk and financial liability!  Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:

ALERTS: Due to natural events some areas have not returned to full service.

Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees! And only drop it off at a hub, and have it picked up at a hub, if temps are above 90.

In general- Always be mindful of any weather issues at both the shipping origin and the destination (storms and temps) and package in anticipation of delays just in case there are issues.

Note: Consider using Phase24 packs if necessary, as they make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.

REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment. 

Insurance Eligibility Requirements

Note: Insurance is not available on Thursdays and Fridays, and there is no live shipping on Fridays. If you ship without purchasing insurance, you do so entirely at your own risk and financial liability!  Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:

FAQ- Shipping Standards

FedEx Service Alerts

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!

Ship Like A Pro!

View current FedEx Service Disruptions.

1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise. 

2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!

3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk. 

3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals. 

4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.

5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.

If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!

Thank you!