Warning!
Ship like a Pro:
1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise.
2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!
3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk.
3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals.
4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.
5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.
If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!
Read more on Pandemic Shipping and Insurance Eligibility Requirements on our Critical Information Page!
Thank you!
Notice: In light of the heartbreaking events at the FedEx Ground facility in Indianapolis this past Thursday and the significantly heavy volume in the FedEx systems, we will NOT be turning insurance on this evening, Monday, April 19th.
FedEx has issued a service alert pertaining to the mass shooting in Indy, so we will not know how this tragedy will affect the systems until Tuesday morning. Once we have had a chance to audit the system in the morning, we will decide whether to offer insurance for Tuesday’s outgoing shipments to the hubs for pickup.
We will NOT know whether we will be turning insurance on until at least mid-morning Tuesday, so please check back here for any updates in the meantime.
Our hearts go out to our FedEx family and those affected by this tragedy.
Thank you.
